FAQs
PRODUCT - 5700GENSE
Yes, please brew with the double-cup filter and press the double-cup button.
Yes, the body is made by stainless steel besides water tank.
The built-in grinder of this model possesses memory function, it could memorize the does you ground last time automatically. Just push the portafilter inside the filter bracket once to engage the grinding activation switch. For more information about the memory function, please check the users guide. https://www.casabrews.com/pages/product-manual
This machine has Auto Purge Function, so the waiting period is 10 seconds approximately.
Please select the product you want at this page then click the button to get it download.
PRODUCT - CM5418
In just a few steps, pressure releases the coffee oil, and these emulsify and give the coffee its rich and velvety texture.
Yes, the body is made by stainless steel besides water tank.
It takes about 30-60 seconds, depending on the volume, fat content and temperature of the milk.
Yes, please place the pod inside the filter.
Please select the product you want at this page then click the button to get it download.
Payment
Credit Cards
For credit card payments, we currently only accept VISA, Mastercard and American Express.
PayPal
If you don’t have a credit card, you could also use PayPal directly in our webshop.If you have any problem about payment, feel free to contact us by emailing support@casabrews.com.
Typically, refunds take three to seven business days to reflect back on your account once they have been issued.
No. There are no other processing or additional fees. If you choose expedite delivery, you will need to pay $15. For standard delivery, it's free.
Shipping
3-7 business days. Most orders are shipped within 1-2 business days of order receipt. CASABREWS will begin shipment processing for orders placed on weekends or holidays on the next business day. Business days are Monday through Friday, excluding federal holidays.
Amazon functions as our logistics partner to ship out Casabrews products. They will choose the carrier that they think works best for our customers.
As soon as your order has left the warehouse, we will send you a dispatch notification with tracking information from the carrier with a link to their website.
You can also track your order by clicking the "Track Your Order" link at the footer section on www.casabrews.com.
Sorry, we currently are unable to cater to that request.
Free Shipping for Standard Delivery, $30 for Expedited Delivery
Order
All successful order transactions will receive an order confirmation email within 30 minutes. If you have not received your order confirmation email, check your junk email or spam folder. Otherwise, Please contact our Customer Support Team atsupport@casabrews.comfor assistance.
For any technical difficulties you are experiencing with our website, please contact our Customer Support Team atsupport@casabrews.com
Unfortunately you are not able to add extra items to an order that has already been made.Please place a second order. But we will manage to ship them out together if the first order has not been dispatched.
Yes, you can. Please contact us atsupport@casabrews.com, we will assist with it.
If you need to cancel your order please contact us atsupport@casabrews.com. Please keep in mind that we strive to process and ship orders the same day, and once the order has shipped you will be subject to ourrefund policy.
We guarantee that at the time of shipment that your product is free from defects in materials and workmanship.
Please visit Porcess a Warranty to submit your warranty claim and we will response within 24 hours.
And please check our refund policy to see what should be prepared for a refund or a replacement.
