Choose Your Protection

Every eligible CASABREWS espresso machine includes a standard 12-month limited warranty. CASA.Care offers optional 2-year or 3-year total protection for qualifying mechanical and electrical failures, subject to the applicable plan terms.

Policy draft: Coverage start dates, service limits and state-specific requirements must be confirmed in the final service contract. Previously purchased plans retain the terms applicable when sold.

What's Covered

Subject to the final plan terms, CASA.Care is intended to address qualifying failures arising from normal household use after the standard warranty period.

• Mechanical or electrical defects affecting normal machine operation.
• Eligible heating-system, pump, internal valve, or control-component failures.
• Repair or replacement of eligible components when approved by CASABREWS.
• Replacement-machine solutions when repair is not reasonably practical, subject to plan limits.
• Assistance from the CASABREWS support team with qualifying claims.

Repair, replacement, shipping responsibilities, and the total service liability limit require final contractual confirmation.

What's Not Covered

Final exclusions must be stated precisely in the service contract and cannot limit rights under the standard warranty or applicable law.

How CASA.Care Works

How to Request Service

Contact CASABREWS Support with your original order number, machine model, issue description, and any requested photos or video. Our team will verify your purchase, review your coverage, and may guide you through troubleshooting before approving a repair or replacement.

Do not send a machine or purchase replacement parts before receiving instructions from our support team. Approved remedies and any shipping arrangements will follow the applicable plan terms.

Cancellations & Refunds

The following cancellation framework is proposed for new CASA.Care plans and must be checked against applicable state requirements before taking effect.

• Within 30 days: A full refund if no covered service has been provided, subject to any more protective legal requirement.
• After 30 days: A prorated refund based on the unused coverage period, with any deductions only where expressly permitted by applicable law.
• Machine returned: If the eligible machine is returned during its applicable return period, the associated CASA.Care plan should also be canceled and refunded according to the governing terms and law.
• Provider cancellation: Notice and refunds will comply with applicable state law.

Any cancellation fee, claim deduction, refund timing, or state-specific notice requirement must be set out in the final service contract.

Additional Terms

• CASA.Care is a digital service; no physical product is shipped.
• Each plan applies to one specifically identified, eligible CASABREWS espresso machine.
• CASA.Care is optional. Customers who do not purchase it retain all standard warranty and statutory consumer rights.
• Replacement of a machine does not automatically restart the CASA.Care term, except where the governing contract or law requires otherwise.
• Existing CASA.Care purchases remain subject to the promises and terms applicable at the time of sale.
• Final coverage start dates, eligibility, liability limits, exclusions, provider details, cancellation provisions, and state-specific disclosures will be specified in the approved service contract.

Frequently Asked Questions

Contact Support

Questions about your plan or need help with your espresso machine? Our support team can help verify your order and guide you through the next steps.