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30-Day Money-Back Guarantee Policy
At Casabrews, we strive to provide the best possible service to our valued customers. If you want to start a return, you can apply for it on the website or contact us at support@casabrews.com.
Terms and conditions of 30-Day Unconditional Returns:
Terms and conditions of 30-Day Unconditional Returns:
1.The product must have been purchased directly from www.casabrews.com
2.Item must be in the same condition that you received it, unopened or the machine is unused.
3.Returns must include all accessories, items must include original packaging.
4.Returns may be rejected if items do not meet the above requirements.
※The above terms and conditions only apply to espresso machines, coffee makers, grinders, and other machines. Accessories once sold do not support 30-day unconditional returns policy.
Refund requests for the 30-day money back guarantee expire 30 days after delivery. It is not possible to process a request for a refund for non-quality issues for items that have expired this 30-day window.
Return Shipping:
In the case of non-quality returns, shipping costs are paid by the customer.
Return Process
Follow these simple steps to initiate a return:
Dead On Arrival (DOA): Product Failure Out of the Box
A CASABREWS appliance is deemed DOA if it displays symptoms of equipment failure, rendering basic operability impossible upon initial use after unboxing.
Should you suspect your product is DOA, please contact CASABREWS within 30 calendar days from the invoice date.
CASABREWS will evaluate the condition of the product to confirm its DOA status and, if necessary, arrange for the return of the DOA product at CASABREWS' expense.
If your Casabrews machine encounters any issues and has been in use for more than 30 days since purchase, rest assured, we provide a 1-year warranty for any Casabrews product. For detailed information, please click on Casabrews Warranty.
Thank you for choosing Casabrews. We appreciate your business and are here to ensure your satisfaction with every purchase. If you have any further questions or concerns, feel free to reach out to our customer service team.
Contact Us
Email: support@casabrews.com
Toll free phone number: 888-816-1187
Hours of operation: 8 a.m. to 5 p.m. (Pacific Time)
Monday through Friday, excluding holidays.