Refund Policy
Return Policy
30-Day Money-Back Guarantee Policy
At Casabrews, we strive to provide the best possible service to our valued customers. We understand that sometimes a product may not meet your expectations, and we want to make the return process as seamless as possible. Therefore, we offer a hassle-free return policy within 30 days of your purchase.
30-Day Unconditional Returns:
Free Return Shipping:
Commitment to Excellence:
Preferred Return Condition:
You have a full 30 days from the date of purchase to return any item for a refund. No questions asked.
Free Return Shipping:
We believe in putting our customers first. That's why we cover the cost of return shipping; you won't incur any additional expenses.
Commitment to Excellence:
When you choose Casabrews, you choose a commitment to excellence. Providing a 30-day unconditional return policy is one of the ways we express our dedication to ensuring your satisfaction. We appreciate your trust in us.
Preferred Return Condition:
While our return policy is unconditional, we kindly request that customers who opt for a return make an effort to keep the product in its original packaging with all accessories. This helps us process returns efficiently.
Return Process
Follow these simple steps to initiate a return:
- Contact our customer service at support@casabrews.com to request a return or exchange, providing your order number.
- Upon receiving your return request, we will promptly email you a prepaid return label. You won't be charged for this service. Simply use the label to package the product and send it back to our warehouse.
- Once our warehouse team confirms receipt of the returned product, we will initiate a refund. The refund will be credited back to your original payment method, and you can expect it to reflect in your account within approximately 3 business days.
- Thank you for choosing Casabrews. We appreciate your business and are here to ensure your satisfaction with every purchase. If you have any further questions or concerns, feel free to reach out to our customer service team.
Dead On Arrival (DOA): Product Failure Out of the Box
A CASABREWS appliance is deemed DOA if it displays symptoms of equipment failure, rendering basic operability impossible upon initial use after unboxing.
Should you suspect your product is DOA, please contact CASABREWS within 30 calendar days from the invoice date.
CASABREWS will evaluate the condition of the product to confirm its DOA status and, if necessary, arrange for the return of the DOA product at CASABREWS' expense.
If your Casabrews machine encounters any issues and has been in use for more than 30 days since purchase, rest assured, we provide a 1-year warranty for any Casabrews product. For detailed information, please click on Casabrews Warranty.
Contact Us
Email: support@casabrews.com
Hours of operation: 8 a.m. to 5 p.m. (Pacific Time)
Monday through Friday, excluding holidays.