Process Warranty

How it Works

Welcome to CASABREWS’s self-service page for processing warranty requests and making inquiries. This page is for you to reach out to us when you have issues with your product or to quickly help resolve any other issue you’re experiencing. We apologize in advance for whatever inconvenience your CASABREWS purchase may have caused.

Please note this page is for purchases made through this website or the CASABREWS Direct store on sites such as Amazon.

All products purchased from casabrews.com and Amazon.com with a hassle-free warranty. You can find the precise warranty period of your product on this chart. You can also verify the warranty period with our customer service team in the body of your message.

If your product turns out to have a defect during its warranty period, please contact us via the feedback form below and let us know what we can do to help you.

Thank you in advance for all of the information you provide; we know your time is valuable. We will response within 24 hours.

Warranty Information Tips

Order ID: You can find this in the order history of the account the purchase was made through.

Model Number: You can find this in your account's order history, as well as on the packaging or manual of the product. Some products come with the model number printed directly on them. Model numbers help us identify the exact make and model of your product more accurately than a product name would.

Note: Before CASABREWS can release a replacement, it may be necessary to return the defective item for quality inspection.