1. Payment

What payment methods are accepted for orders?

We accept various payment methods, including VISA, Mastercard, and American Express for credit card payments. Additionally, PayPal is available as a direct payment option on our website.

How secure are the payment transactions on your website?

We prioritize the security of all transactions conducted on our platform. Our website employs robust encryption and security measures to safeguard your payment information and ensure a secure checkout process.

Can I receive a refund if I encounter issues with my payment or make a duplicate payment?

Yes, in the event of payment issues or accidental duplicate payments, refunds will be processed promptly. Typically, refunds take three to seven business days to reflect back in your account after issuance.

Are there any hidden fees associated with payments or additional charges beyond the product price?

No, we maintain transparency in our pricing structure. There are no hidden processing fees or additional charges apart from the standard product price. However, expedited delivery incurs a fee of $25, while standard delivery is provided free of charge.

Is my payment information stored on your platform after the transaction?

To ensure your security and privacy, we do not store your payment information on our platform after the transaction is completed. Your payment details are encrypted and handled securely during the checkout process.

What should I do if I encounter payment-related issues during the checkout process?

If you encounter any difficulties or have queries regarding payments while checking out, please reach out to our dedicated support team at support@casabrews.com for immediate assistance and guidance.

2. Refund & Return 

What is Casabrews' return policy?

Casabrews offers a return policy within 30 days of delivery. You have the option to return any item for a refund within this period. Know more about our return policy:Return Policy

Are there any additional costs for return shipping?

No, we cover the cost of return shipping as part of our commitment to providing excellent service. You won't incur any additional expenses when returning an item.

What condition should the returned product be in?

1.The product must have been purchased directly from www.casabrews.com

2.Item must be in the same condition that you received it, unopened or the machine is unused.

3.Returns must include all accessories, items must include original packaging.

4.Returns may be rejected if items do not meet the above requirements.

How do I initiate a return or exchange?

Contact our customer service at support@casabrews.com, providing your order number, to request a return or exchange. Upon receiving your request, we will email you a prepaid return label at no cost to you.

How long will it take to receive my refund after returning the product?

Once our warehouse confirms receipt of the returned product, we will initiate the refund process. The refund will be credited back to your original payment method, and you can expect it to reflect in your account within approximately 3 business days.

What if my Casabrews product is Dead On Arrival (DOA)?

If you suspect your Casabrews product is DOA (Dead On Arrival) within 30 calendar days from the invoice date, please contact us immediately. We will assess the product's condition and, if confirmed as DOA, arrange for the return at our expense.

What if my Casabrews product encounters issues after 30 days of purchase?

For any issues arising after the initial 30 days from the purchase date, rest assured, Casabrews provides a 1-year warranty on all products. Refer to our Casabrews Warranty for detailed information regarding product coverage and terms.

3. Order & Shipping

What should I do if my order contains damaged, missing, expired, or incorrect items?

If you receive an order with damaged, missing, expired, or incorrect items, please promptly contact us at support@casabrews.com for immediate assistance.

Which shipping carrier is utilized for deliveries?

Your order is sent via FedEx or UPS and will arrive within 2–5 business days.

How can I track the status of my order?

Upon departure from our warehouse, you will receive a dispatch notification containing tracking details from the designated carrier. Additionally, you can track your order via the "Track Your Order" link located in the footer section of www.casabrews.com.

Can I specify a particular date or time slot for delivery?

Regrettably, we are presently unable to accommodate requests for specific delivery dates or time slots.

What are the shipping costs?

Standard Delivery is complimentary, whereas Expedited Delivery is available for a fee of $25.

How can I confirm the success of my order?

Upon a successful transaction, an order confirmation email will be dispatched within 30 minutes. Kindly check your spam or junk folder if you haven't received it. For further assistance, please contact our Customer Support Team at support@casabrews.com.

What steps should I take if I encounter issues while placing an order?

For any technical difficulties experienced on our website, please reach out to our Customer Support Team at support@casabrews.com for prompt assistance.

I forgot to include an item in my order. Can it be added or must I place a new order?

Unfortunately, additional items cannot be added to an already placed order. A separate order will need to be placed. However, if the initial order has not yet been dispatched, we will make every effort to consolidate and ship them together.

Can I obtain an invoice for my order?

Certainly! Please contact us at support@casabrews.com, and we will gladly assist you in obtaining an invoice.

How do I cancel my order?

Should you require order cancellation, kindly contact us at support@casabrews.com. Please be aware that once an order has been shipped, it will be subject to our refund policy.

What should I do if my product arrives damaged?

We guarantee the quality of our products upon shipment. If you receive a damaged item, please visit the 'Process a Warranty' section to submit a warranty claim. Our team will respond within 24 hours. Review our refund policy for details regarding refunds or replacements.