The machine is not plugged in.
Plug the machine in.
The machine is faulty.
Contact our customer support team.
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CASABREWS always focuses on customer service, and provides high quality products and after-sales service. Here you can easily find product manuals, user guide, troubleshooting methods and more. If you still have questions, please feel free to contact us at info@casabrews.com.
How to Set the Shot Temperature?
How to Program the Volume of Single or Double Espresso?
How to Make Hot Water
How to Set the Grinding Time?
The machine does not turn on.
The machine is not plugged in.
Plug the machine in.
The machine is faulty.
Contact our customer support team.
Espresso only drips from the portafilter spouts or not at all. The pressure is over 12 bar (OVER EXTREACTION).
Water tank is empty.
Fill tank.
Water tank is not fully inserted and locked into position.
Push water tank down completely to lock into place.
Coffee is ground too fnely.
Use a coarser grind.
Too much ground coffee in the flter.
Decrease the amount of ground coffee.
Coffee tamped too frmly.
Tamp using between 11-22 lbs of pressure.
The flter may be blocked.
Clean the flter.
Machine needs to be descaled.
Run descale cycle.
Espresso pours out too quickly. The pressure is under 5 bar (UNDER EXTRACTION).
Coffee is ground too coarsely
Use a fner grind.
Not enough ground coffee in the flter.
Increase the amount of ground coffee..
Coffee tamped too lightly.
Tamp using between 11-22 lbs of pressure.
Espresso or water leaks out around the edge of the portaflter.
Portaflter not inserted in the brew head correctly.
Ensure portafilter is completely inserted and rotated until resistance is felt.
There are coffee grounds around the flter basket rim.
Remove any residual ground coffee from the rim of the flter to ensure a proper seal in brew head.
There are coffee qrounds on the surface of the brew head.
Clean any residual ground coffee from the surface of the brew head.
Too much ground coffee in the flter basket.
Decrease the amount of ground coffee.
No steam.
Water tank is empty.
Fill tank.
Water tank is not properly attached.
Push water tank down completely to lock into place.
Machine needs to be descaled.
Run descale cycle.
Steam wand is blocked.
Clean the steam wand.
Cannot froth the milk.
The milk used is not cold or not whole milk.
Use cold, fresh whole milk.
Not enough steam.
Let the steam come out for 5 seconds then start to froth the milk.
The steam wand is inserted too far in the milk.
Let the steam wand tip reach iust below the surface of the milk.
Coffee is not hot enough.
Cups not pre-heated.
Rinse cups under hot water.
Portaflter not pre-heated.
Rinse portaflter under hot water.
Brew head not pre-heated.
Run a single shot without ground coffee.
Water leaks from the bottom.
The drip tray is full.
Empty the drip tray.
Water tank is not properly attached.
Push water tank down completely to lock into place.
Water tank or the silicon tube inside the machine is broken.
Contact our customer support team.
No ground cofee coming from grinder.
No coffee beans in hopper.
Filler hopper with fresh coffee beans.
Blocked qrinder chamber or chute.
Clean and clear grinder chamber and chute.
Blockage or foreign object in grinder.
Remove hopper, check for debris or blockage. If necessary, clean and clear grinder chamber and chute.
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