Since its launch, the Casabrews CM5418 has become a beloved home espresso machine, with over 200,000 units sold worldwide. This success is rooted in our commitment to user-centered design, where every improvement is inspired by real customer feedback. Before attending the 2025 Inspired Home Show in Chicago, we gathered extensive insights from thousands of buyers about what they loved and what could be better. Bringing this valuable feedback to the show, we engaged with even more coffee enthusiasts and industry experts to showcase the CM5418 and listen closely to new ideas. Common themes emerged: faster heat-up times, more precise temperature control, and safer, higher-quality materials to ensure pure coffee flavor. Inspired by this continuous dialogue with our community, we developed the 5418 PRO—a thoughtful evolution that preserves what made the original great while introducing meaningful upgrades shaped by our users.