CASA.Care is an optional protection plan for eligible CASABREWS espresso machines. The 2- and 3-year options describe the total coverage period, including the standard 12-month limited warranty. The proposed extended-service period begins in month 13.
What may be covered?
- Qualifying mechanical or electrical failures arising from normal household use.
- Eligible failures of the heating system, pump, internal valves or electronic controls.
When may a machine be replaced?
After support verifies an eligible failure, repair may be offered first. If repair is not reasonably practical, a replacement of the same model or one with comparable features may be offered, subject to the final plan terms.
What's generally excluded?
Accidental damage, misuse, unauthorized modifications, cosmetic-only damage, routine cleaning or descaling, and ordinary wear of consumable accessories.
Coverage, repair or replacement eligibility, costs and exclusions are subject to the approved service contract. The extended-service terms described here are proposed and must be finalized before launch.