1. Please contact CASABREWS Customer Care by emailing support@casabrews.com, calling our toll-free number at 888-816-1187, or submitting a return request through our website.

2. Provide your order number, reason for return, product model, serial number, and any requested photos or videos.

3. CASABREWS will review the request and provide return instructions if the product is eligible.

4. When applicable, CASABREWS will provide a return authorization and shipping label.

Do not return a product to the address shown on the original shipping label unless CASABREWS specifically instructs you to do so.

CASABREWS operates multiple U.S. fulfillment locations, including facilities in North Carolina and California, and the original shipping location may not be the correct return facility.

Unauthorized returns may be rejected, returned to the sender, or experience processing delays.

After a return authorization or return label is issued, the package must be handed to the designated carrier within 14 calendar days.

If the package is not shipped within this period, the authorization may expire.

Issuing a return authorization does not extend the original 30-day return request period.

The product must be securely packed to prevent damage during transportation.

Customers should use the original retail packaging, internal protective materials, and shipping carton whenever possible.

Before shipping, make sure that:

* The product is clean and dry

* All accessories and removable parts are included

* Loose components are secured

* The product is adequately protected

* Old shipping labels and unrelated barcodes are removed or covered

* Return documents are included as instructed

For non-defective returns, the customer may be responsible for damage caused by inadequate return packaging.

All returned products are inspected after they arrive at the designated CASABREWS return facility.

The inspection may verify:

* Product identity and serial number

* Product condition

* Extent and type of use

* Cleanliness and sanitation

* Presence of accessories and components

* Presence and condition of original packaging

* Damage or excessive wear

* Whether the reported defect is present

* Whether the return matches the authorized reason

Delivery of a returned package to the warehouse does not automatically guarantee approval of a full refund.

For a confirmed defective, damaged, incomplete, or incorrect product, CASABREWS may offer a replacement instead of a refund.

Replacement availability depends on inventory and product status.

When an exact replacement is unavailable, CASABREWS may offer:

* A comparable replacement product

* A refund

* Another reasonable resolution agreed upon with the customer

For non-defective returns, customers who want a different model or color may be required to return the original product and place a new order.

Orders containing multiple products may be shipped separately from different CASABREWS warehouses or fulfillment locations.

Before reporting an item as missing, please review all shipment confirmation emails and tracking numbers associated with the order.

Delivery delays, lost packages, split shipments, packages marked as delivered, shipping damage, and incorrect shipments are also governed by the CASABREWS Shipping Policy.

Refusing delivery does not automatically qualify an order for a full refund.

Packages returned because of refusal, an incorrect or incomplete address, unsuccessful delivery attempts, or failure to collect the package may be subject to shipping and carrier charge deductions.

Please review the CASABREWS Shipping Policy for additional details.

The 30-Day Money-Back Guarantee expires 30 calendar days after the carrier-recorded delivery date.

Non-defective returns requested after this period are not eligible.

If a CASABREWS product develops a covered issue after the 30-day period, it may qualify for service under the CASABREWS Limited Warranty.

Eligible CASABREWS products are generally covered by a one-year limited warranty, subject to the applicable warranty terms, exclusions, and proof-of-purchase requirements.

CASABREWS may reduce the refund when a returned product has:

* Missing accessories, components, manuals, or packaging

* Damage caused by the customer

* Excessive wear beyond a reasonable home trial

* Evidence of commercial or unusually heavy use

* Significant cosmetic damage

* Coffee, milk, water, mold, or other residue

* Sanitary or contamination issues

* Altered or missing serial numbers

* Unauthorized repairs or modifications

* Damage caused by inadequate return packaging

Any deduction will reflect the reasonably estimated reduction in product value, replacement cost of missing items, necessary cleaning, or damage, to the extent permitted by applicable law.

CASABREWS will contact the customer if a material issue is identified during inspection.

All free gifts, promotional items, and bundled products included with the original purchase must be returned unless CASABREWS provides different instructions.

If an included item is not returned, its stated or reasonable retail value may be deducted from the refund.

If only part of a promotional bundle is returned, the refund may be recalculated based on the normal selling price of the products retained.

## Refund Amount

For an approved return, the refund generally includes the amount paid for the eligible returned product and applicable sales tax.

The following charges are generally non-refundable unless the return resulted from a confirmed CASABREWS error or covered product issue:

* Original shipping charges

* Expedited shipping charges

* Return shipping costs for non-defective returns

* Address correction charges

* Refused delivery charges

* Other carrier-related charges

Approved deductions will be reflected in the final refund amount.

After the return is delivered to the designated return facility, CASABREWS will inspect the product.

CASABREWS normally initiates an approved refund within 3 business days after the inspection has been completed.

Refunds are issued to the original payment method.

After CASABREWS issues the refund, the bank, card issuer, PayPal, Shop Pay, or other payment provider may require an additional 3–10 business days to post the funds to the customer’s account.

CASABREWS cannot control processing times imposed by banks or payment providers.

All returned products are inspected after they arrive at the designated CASABREWS return facility.

The inspection may verify:

* Product identity and serial number

* Product condition

* Extent and type of use

* Cleanliness and sanitation

* Presence of accessories and components

* Presence and condition of original packaging

* Damage or excessive wear

* Whether the reported defect is present

* Whether the return matches the authorized reason

Delivery of a returned package to the warehouse does not automatically guarantee approval of a full refund.

CASABREWS may reduce the refund when a returned product has:

* Missing accessories, components, manuals, or packaging

* Damage caused by the customer

* Excessive wear beyond a reasonable home trial

* Evidence of commercial or unusually heavy use

* Significant cosmetic damage

* Coffee, milk, water, mold, or other residue

* Sanitary or contamination issues

* Altered or missing serial numbers

* Unauthorized repairs or modifications

* Damage caused by inadequate return packaging

Any deduction will reflect the reasonably estimated reduction in product value, replacement cost of missing items, necessary cleaning, or damage, to the extent permitted by applicable law.

CASABREWS will contact the customer if a material issue is identified during inspection.

All free gifts, promotional items, and bundled products included with the original purchase must be returned unless CASABREWS provides different instructions.

If an included item is not returned, its stated or reasonable retail value may be deducted from the refund.

If only part of a promotional bundle is returned, the refund may be recalculated based on the normal selling price of the products retained.

## Refund Amount

For an approved return, the refund generally includes the amount paid for the eligible returned product and applicable sales tax.

The following charges are generally non-refundable unless the return resulted from a confirmed CASABREWS error or covered product issue:

* Original shipping charges

* Expedited shipping charges

* Return shipping costs for non-defective returns

* Address correction charges

* Refused delivery charges

* Other carrier-related charges

Approved deductions will be reflected in the final refund amount.

After the return is delivered to the designated return facility, CASABREWS will inspect the product.

CASABREWS normally initiates an approved refund within 3 business days after the inspection has been completed.

Refunds are issued to the original payment method.

After CASABREWS issues the refund, the bank, card issuer, PayPal, Shop Pay, or other payment provider may require an additional 3–10 business days to post the funds to the customer’s account.

CASABREWS cannot control processing times imposed by banks or payment providers.

All returned products are inspected after they arrive at the designated CASABREWS return facility.

The inspection may verify:

* Product identity and serial number

* Product condition

* Extent and type of use

* Cleanliness and sanitation

* Presence of accessories and components

* Presence and condition of original packaging

* Damage or excessive wear

* Whether the reported defect is present

* Whether the return matches the authorized reason

Delivery of a returned package to the warehouse does not automatically guarantee approval of a full refund.