Prepare These Details Before Contacting Us
* Your name
* Proof of purchase
* Order number
* Product model
* Serial number
* A clear description of the issue
* Photos or video
* Troubleshooting already completed
* Current shipping address
Process Warranty
Process Warranty
Warranty at a Glance
12-month Coverage
12 months from the
original purchase date
Covered Use
Normal household use
Initial Support Response
Normally Response within
1 business day
Available Remedies
Troubleshooting, parts, repair, replacement or refund
Proof of Purchase
Required*
Geographic Coverage
Warranty service is generally available only in the original country of purchase
⚠️*Remedies may vary by situation and are determined by CASABREWS.
Products Covered
This Limited Warranty generally applies to eligible CASABREWS products purchased new from:
www.casabrews.com
An official CASABREWS marketplace store
An authorized CASABREWS retailer or distributor
Covered products may include:
Espresso Machines
Coffee Grinders
Other Eligible Appliances
Drip Coffee Makers
Milk-Frothing Appliances
⚠️Product-specific waranty terms displayed on the product page, product packaging, user manual or purchase listing may supplement this policy.
Who Is Eligible & Warranty Periode
Who Is Eligible
This warranty applies to the original purchaser of an eligible product.A valid proof of purchase is required, such as:Order number
Sales receipt
Retail invoice
Payment record
Other documentation showing the purchase date, product, and authorized seller
Warranty Period
The warranty period begins on the original purchase date shownon the valid proof of purchase and continues for 12 months.
Submitting a warranty claim does not restart or extend the original warranty period, except as specifically stated in the section covering
replacement products.
A claim submitted before the original warranty expires may continue to be reviewed after the expiration date, provided the customer responds to reasonable requests and follows the authorized claim process.
Relationship to the 30-Day Money-Back Guarante
30-Day Guarantee
For products purchased directly from www.casabrews.com, issues reported within 30 calendar days after delivery maybe handied under the CASABREWS 30-Day Money-Back Guarantee.During this initial 30-day period, you may request:
Troubleshooting
Replacement parts
Product replacement
Eligible return and refund
12-Month Warranty
After the 30-day return period has ended, eligible product defects will generally be handled under this 12-Month Limited Warranty.Defect evaluation
Technical support
Replacement parts
Repair or replacement
⚠️Products purchased from another retailer remain subject to that retailer's return policy during the retailer's applicable return period.
What This Warranty Covers
CASABREWS warrants that an eligible product will be free from defects inmaterials and workmanship under normal household use during the warranty period.
Covered defects may include confirmed failures involving:
Electrical Controls
Intemal Heating
Pumps
Motors
Grinders
Brewing Systems
Steam or Milk-Frothing Systems
Displays & Control Panels
Other Internal Functional Components
Included Accessories
Accessories originally included with a covered machine may be eligible for warranty support when they have a confirmed manufacturing defect.
⚠️Coverage for included accessories may be limited to replacement of the affected accessory rather than replacement of the complete machine. Consumable items and components subject to normal wearare not covered unless they were defective at the time of delivery.
How to Submit a Warranty Claim
Contact CASABREWS Customer Support
Email
support@casabrews.com
Toll-free phone
888-816-1187
Hours
Monday - Friday
8:00 a.m. - 5:00 p.m. PT
(excluding holidays)
1. Contact Support
Email or call CASABREWS Customer Support.
Email:
support@casabrews.com
Toll-Free-Phone:
888-816-1187
2. Provide Your Information
Submit proof of purchase, product model, serial number and issue description. Clearly show the issue, error message or affected component.
3. Complete Troubleshooting
Follow the reasonable diagnostic steps provided by CASABREWS Support.
4. Receive a Resolution
CASABREWS will determine the appropriate warranty remedy.
- CASABREWS
Contact Information
- CASABREWS
Contact Information
What You Need to Prepare
Troubleshooting
Before authorizing a return, repair, or replacement, CASABREWS may ask the customer to complete reasonable troubleshooting steps.
Troubleshooting may include checking:
* Product setup
* Water tank installation
* Power supply and voltage
* Grinder settings
* Coffee dosage and grind size
* Cleaning and descaling status
* Steam wand or milk-system blockage
* Error messages
* Removable components
* Other operating conditions
Customers should follow the user manual and the reasonable instructions provided by CASABREWS Support.
Troubleshooting helps determine whether the issue results from a covered defect, a maintenance condition, or an operating issue that can be resolved without returning the product.
Warranty Remedies
If CASABREWS confirms a covered defect, CASABREWS may, at its option and as reasonably appropriate to the issue:
Provide troubleshooting or technical support
Send a replacement part or accessory
Repair the product
Replace the product
Provide a refund where repair or replacement is not reasonably available
Offer another remedy required by applicable law
The remedy selected may depend on:
The nature and severity of the defect
Product age
Parts availability
Replacement inventory
Repair feasibility
Shipping and service availability
Applicable legal requirements
Replacement Products
A replacement product may be:
New
Professionally refurbished
The same model
A functionally equivalent model of comparable value
Professionally refurbished products are inspected and tested to confirm proper operation before shipment.
For products confirmed defective within the first 30 days after delivery, CASABREWS will generally handle the issue under the 30-Day Money-Back Guarantee and may provide a new replacement where appropriate.
After the initial 30-day period, a replacement provided under this Limited Warranty may be new or professionally refurbished.
If the exact model or color is unavailable, CASABREWS may offer a reasonably comparable replacement.
Warranty on Replacement Products
A replacement product will remain covered for:
The remaining portion of the original product’s warranty period; or
Three months from the date the replacement product is delivered
whichever period is longer.
Replacement parts provided under warranty are covered for the remaining portion of the original warranty period unless applicable law requires otherwise.
If the original purchase is fully refunded, the warranty for that product ends.
Return Authorization
Do not return a product without first receiving authorization and return instructions from CASABREWS.
CASABREWS operates multiple fulfillment and return locations. The address shown on the original shipping label may not be the correct warranty return location.
Unauthorized returns may be:
Refused
Returned to the sender
Delayed
Ineligible for reimbursement of shipping costs
When a return is required, CASABREWS will provide the approved return address and any applicable shipping instructions.
Shipping Costs for Covered Claims
If CASABREWS confirms that a product has a covered defect and determines that the product must be returned, CASABREWS will generally provide an authorized prepaid return label within the original country of purchase.
CASABREWS will also cover reasonable standard shipping for an approved replacement product within the original country of purchase.
CASABREWS does not reimburse:
* Unauthorized shipping methods
* Expedited shipping selected without prior approval
* International shipping
* Customs charges
* Import or export taxes
* Packaging services independently purchased by the customer
*Shipping arranged outside the approved warranty process
Products Found to Be Working Properly
If a returned product is inspected and no covered defect is found, CASABREWS may:
* Return the product to the customer
* Provide additional operating or maintenance guidance
* Charge reasonable return shipping costs
* Deny the warranty claim
CASABREWS will inform the customer before charging any return shipping cost.
Normal operating characteristics, setup issues, maintenance requirements, or performance caused by coffee preparation variables are not product defects.
Geographic Limitations
Warranty service is generally available only in the country where the product was originally purchased from CASABREWS or an authorized seller.
Taking or moving a product outside the original country of purchase does not automatically prove that the product is defective or cancel rights that cannot legally be excluded. However, CASABREWS may be unable to provide local repair, replacement, shipping, electrical compatibility, or other warranty service outside the original country of purchase.
Customers located outside the original country of purchase may be responsible for:
* Returning the product to the original country
* International shipping
* Customs fees
* Duties and taxes
* Import or export requirements
*Other cross-border expenses
CASABREWS is not responsible for damage caused by incompatible voltage, frequency, plugs, electrical systems, or use in a country for which the product was not designed.
Household Use Only
Household Use Only
Cleaning, Descaling and Maintenance
Customers are responsible for performing normal cleaning, descaling, and maintenance described in the product manual.
Warranty coverage may be denied when a product failure is caused by:
* Failure to descale the machine
* Heavy mineral buildup
* Blocked internal passages
* Dried milk residue
* Coffee oil accumulation
* Grinder blockage caused by unsuitable materials
* Improper cleaning methods
* Failure to replace normal consumable components
CASABREWS may request photos, video, usage information, or inspection evidence to determine whether a failure resulted from a covered defect or inadequate maintenance.
Consumables and Wear Items
The following are generally not covered for normal wear or depletion:
* Water filters
* Cleaning tablets
* Descaling products
* Seals and gaskets subject to normal wear
* Filter baskets
* Grinder burrs subject to normal wear
* Cleaning brushes
* Other consumable or routinely replaceable items
A consumable or wear item may still qualify for assistance if CASABREWS confirms that it had a manufacturing defect at the time of delivery.
Free and Promotional Products
Complimentary accessories, promotional gifts, samples, and free products are not covered unless:
* The promotion expressly states that warranty coverage applies; or
* Applicable law requires coverage.
A primary appliance purchased as part of a paid bundle remains covered if it otherwise meets the warranty requirements.
Lost or Stolen Products
This warranty does not cover products that are lost or stolen after delivery.
Shipping-related issues involving packages that are lost in transit or marked as delivered but not received are handled under the CASABREWS Shipping Policy.
Claim Cooperation and Inactive Claims
A warranty claim submitted during the warranty period remains eligible for review even if the evaluation continues beyond the original warranty expiration date.
Customers must respond to reasonable requests for:
* Proof of purchase
* Photos or videos
* Serial number information
* Troubleshooting
* Return shipment
* Other information necessary to evaluate the claim
CASABREWS may close a claim if the customer does not respond for 30 consecutive calendar days.
If the claim is closed, the customer may request that it be reopened. Reopening may depend on whether the original claim was submitted during the warranty period and whether the requested evidence remains available.
Limitation of Remedies
To the extent permitted by applicable law, the remedies described in this Limited Warranty are the exclusive remedies available under this written warranty.
CASABREWS is not responsible for indirect, incidental, special, or consequential damages arising from the use of or inability to use the product, including loss of time, loss of coffee, loss of business, loss of income, or damage to other property.
Some states do not allow the exclusion or limitation of incidental or consequential damages, so these limitations may not apply to every customer.
Implied Warranties
To the extent permitted by applicable law, any implied warranties, including warranties of merchantability or fitness for a particular purpose, are limited to the duration of this written Limited Warranty.
Some states do not allow limitations on how long an implied warranty lasts, so this limitation may not apply to every customer.
Federal and state law may provide consumers with additional rights beyond a written warranty.
State Law Rights
This Limited Warranty gives you specific legal rights.
You may also have other rights that vary from state to state.
Nothing in this warranty excludes, restricts, or modifies any consumer right that cannot legally be excluded, restricted, or modified.
Orders Purchased from Other Retailers
For products purchased through Amazon, Target, Walmart, TikTok Shop, or another authorized retailer:
* Returns and refunds must normally be requested from the original retailer during that retailer’s return period.
* Warranty support may be requested from CASABREWS after the retailer’s return period, subject to this Limited Warranty.
* Valid proof of purchase from the authorized retailer is required.
* CASABREWS cannot refund payments collected by another retailer unless separately agreed or required by law.
Need help with your warranty?
Our support team is here to help.
Address2748 Interstate St., Suite D, Charlotte, NC 28208
Contact Detailssupport@casabrews.com888-816-1187