Most in-stock orders are processed and prepared for shipment within 1 business day.

Orders placed on weekends or federal holidays will begin processing on the next business day.

Processing may take longer during:

· Major promotional events

· Holiday periods

· New product launches

· Periods of unusually high order volume

· Inventory transfers or fulfillment disruptions

Order processing time is separate from carrier transit time.

After an order has shipped, standard delivery typically takes 2–5 business days.

The estimated total time from order placement to delivery is generally 3–6 business days, although actual delivery times may vary.

Delivery dates displayed at checkout, in tracking updates, or in shipment confirmation emails are estimates and are not guaranteed.

Delays may occur because of severe weather, carrier disruptions, holidays, address issues, regional service limitations, or other circumstances outside the reasonable control of CASABREWS.

CASABREWS fulfills U.S. orders through our domestic warehouse network, including fulfillment facilities located in North Carolina and California.

Orders are generally assigned to the warehouse best positioned to fulfill the order based on:

· Product availability
·  Inventory location

· Delivery address

· Package size and weight

· Estimated delivery time

· Operational and carrier requirements

The warehouse used to fulfill an order may not always be the warehouse geographically closest to the delivery address.

Customers cannot select a specific warehouse or fulfillment location during checkout.

CASABREWS works with established shipping carriers and authorized fulfillment partners to deliver orders throughout the United States.

Depending on the fulfillment location, delivery address, product availability, and package requirements, orders may be shipped through:

· UPS

· FedEx

· USPS

· Amazon Logistics

· Another qualified delivery provider

The carrier is selected automatically based on the available fulfillment and delivery options.

CASABREWS cannot guarantee or accommodate requests for a specific carrier.

If an order contains multiple products, the items may be shipped separately.

Split shipments may occur because products are:

· Stored at different CASABREWS warehouses

· Available at different fulfillment locations

· Packaged separately because of size or weight

· Subject to different handling requirements

· Ready to ship at different times

For example, a coffee machine and accessories placed in the same order may be fulfilled from different warehouses.

When an order is divided into multiple shipments:

· Each package may have a separate tracking number

· Separate shipment confirmation emails may be sent

· Packages may arrive on different days

· The first package may arrive before the remaining items

Customers will not be charged additional shipping fees solely because an order is divided into multiple shipments.

CASABREWS is continuing to improve its U.S. warehouse and fulfillment operations to consolidate more multi-item orders into fewer shipments whenever inventory and operational conditions allow.

However, items in the same order are not guaranteed to ship together or arrive at the same time.

Once an order has shipped, a shipment confirmation email will be sent to the email address used during checkout.

The email will normally include:

The carrier name

The tracking number

A link to view the latest delivery status

Tracking information may take up to 24 hours to become active after a shipping label has been created.

For orders divided into multiple shipments, separate tracking information may be provided for each package.

Customers may also use the Track Your Order page on casabrews.com to review available shipment information.

Orders placed through casabrews.com currently ship only to eligible addresses within the contiguous United States.

At this time, we do not ship directly to:

Alaska

Hawaii

Puerto Rico

Guam

American Samoa

U.S. Virgin Islands

Northern Mariana Islands

Marshall Islands

Palau

Other U.S. territories

International destinations

APO, FPO, or DPO military addresses

A valid and complete deliverable street address must be provided during checkout.

P.O. Boxes

Some products, particularly coffee machines and larger appliances, cannot be delivered to P.O. Boxes because of carrier, package size, or delivery restrictions.

A physical street address is recommended for all orders.

If the selected carrier cannot deliver to the address provided, the order may be delayed, canceled, or returned to the sender.

Address Accuracy

Customers are responsible for reviewing and confirming the shipping address before placing an order.

Please make sure the following information is accurate:

· Recipient name

· Street address

· Apartment, suite, or unit number

· City

· State

· ZIP code

· Telephone number

CASABREWS is not responsible for delays, unsuccessful deliveries, or returned packages caused by an incorrect, incomplete, or undeliverable address provided by the customer.

If a package is returned to CASABREWS because of an address issue, please contact Customer Care for assistance.

Additional shipping charges may apply if the order must be shipped again.

Address Changes

Please contact Customer Care as soon as possible if a shipping address needs to be corrected.

CASABREWS will make reasonable efforts to assist, but address changes cannot be guaranteed after an order has been submitted.

Once an order has entered processing or has been transferred to a warehouse or carrier, the shipping address may no longer be changed.

CASABREWS is not responsible for packages delivered to an incorrect address entered by the customer during checkout.

Order Changes and Cancellations

CASABREWS begins processing orders quickly to support faster delivery.

Please contact Customer Care as soon as possible if you need to change or cancel an order.

We will make reasonable efforts to assist, but an order cannot be guaranteed to be changed or canceled once processing has started.

After an order has shipped:

· The order normally cannot be canceled

· The package normally cannot be recalled

· The shipping address may no longer be changed

· The customer may request a return after delivery, subject to the CASABREWS Return Policy

Refusing delivery does not automatically cancel an order or guarantee a full refund.

Any return shipping, handling, or carrier charges resulting from a refused delivery may be deducted from the refund where permitted.

Delivery Delays

Carrier delays may occasionally occur after an order leaves the warehouse.

If tracking has not updated for several business days or the package has not arrived by the estimated delivery date, customers should:

1. Review the latest tracking information.

2. Confirm that the delivery address is correct.

3. Contact the carrier for additional delivery details.

4. Contact CASABREWS Customer Care if further assistance is needed.

CASABREWS may assist with reviewing the shipment or opening an investigation with the carrier.

Carrier investigations may require several business days to complete.

Lost Packages

A package may be considered potentially lost when tracking has stopped updating for an extended period or when the carrier confirms that the shipment cannot be located.

Customers who believe a package has been lost should contact CASABREWS Customer Care and provide:

· The order number

· The tracking number

· The delivery address

· A brief description of the issue

CASABREWS will review the order and may open an investigation with the carrier or fulfillment provider.

Refunds and replacements are not automatically issued before the investigation is completed.

The available resolution will be determined based on the order details, tracking history, carrier findings, and other relevant information.

Carriers may leave packages in a secure or less visible location. In some situations, a package may also be scanned as delivered shortly before it physically arrives.

If tracking shows that a package has been delivered but it cannot be located, please:

1. Check the front door, back door, porch, garage, side entrance, mailroom, parcel locker, reception area, and other safe delivery locations.

2. Ask household members, neighbors, building staff, or property management whether they accepted the package.

3. Review any available delivery photo or carrier notes.

4. Confirm that the shipping address on the order is correct.

5. Allow up to 24 hours after the delivery scan.

6. Contact the carrier for additional delivery information.

7. Contact CASABREWS Customer Care if the package remains missing.

CASABREWS may assist with reviewing the tracking information and opening a carrier investigation.

A carrier delivery scan does not automatically guarantee eligibility for a refund or replacement. Each case will be reviewed based on the available delivery evidence and investigation results.

Customers are encouraged to use a secure delivery address and monitor tracking information when a package is scheduled for delivery.

Damaged Packages or Products

If an order arrives with visible shipping damage or the product inside is damaged, please contact CASABREWS Customer Care as soon as possible.

Please provide:

· The order number

· Photos of the exterior shipping box

· Photos of the shipping label

· Photos of the internal packaging

· Photos or video showing the product damage

· A description of the issue

Please keep the original box, packaging materials, product, accessories, and documentation until the case has been reviewed.

CASABREWS may require this information to arrange a replacement, return, refund, or carrier claim.

Do not discard damaged packaging before contacting Customer Care.

Missing Items

If an item appears to be missing from an order, first review the shipment confirmation emails and tracking information.

Multi-item orders may be divided into separate shipments, and the remaining items may still be in transit.

If no additional shipment is listed, contact Customer Care and provide:

· The order number

· A list of the missing items

· Photos of the items received

· Photos of the shipping box and shipping label

· Photos of the internal packaging

CASABREWS will review the fulfillment records and help determine the appropriate resolution.

Incorrect Items

If you receive a product different from what was ordered, please contact Customer Care before using or returning the item.

Please provide:

· The order number

· Photos of the product received

· Photos of the model label or serial label

· Photos of the shipping box

· Photos of the shipping label

CASABREWS will review the order and provide return or replacement instructions where applicable.

Shipping and delivery issues are handled separately from general product returns.

CASABREWS may cover authorized return shipping when a product is confirmed to have been:

· Damaged during transit

· Incorrectly shipped

· Defective upon arrival

· Incomplete because of a confirmed fulfillment error

For non-defective returns, including change-of-mind returns, accidental purchases, or unwanted products, customers may be responsible for return shipping costs.

All returns are subject to the eligibility requirements, timelines, and conditions described in the CASABREWS Return Policy.

Customers should not return a product without first contacting Customer Care and receiving return instructions.

Unauthorized returns may be refused or may experience processing delays.

Shipping Fees and Refunds

Original shipping fees, expedited shipping charges, address correction fees, refused delivery fees, and other carrier-related charges may be non-refundable unless the return is caused by a confirmed CASABREWS error or covered product issue.

Any applicable deductions will be handled in accordance with the CASABREWS Return Policy and applicable law.

This Shipping Policy applies only to orders placed directly through casabrews.com.

Products purchased through another retailer or marketplace, including Amazon, Target, Walmart, TikTok Shop, or another authorized seller, are subject to that retailer’s shipping, cancellation, delivery, and return policies.

For assistance with an order purchased from another retailer, please contact the original seller or retailer directly.

CASABREWS may still provide product troubleshooting or warranty assistance where applicable, but we cannot change, cancel, track, refund, or replace an order processed by another retailer unless otherwise required under the applicable warranty.

Certain promotional, limited-release, backordered, or preorder products may have different processing and delivery timelines.

Any special estimated shipping date will normally be displayed on the product page, during checkout, or in the order confirmation.

If an order contains both in-stock and preorder or backordered products, the items may ship separately.

CASABREWS is not responsible for shipping or delivery delays caused by events outside our reasonable control, including:

· Severe weather

· Natural disasters

· Labor disruptions

· Carrier network interruptions

· Government actions

· Transportation disruptions

· Public health emergencies

· Customs or regulatory delays

· Power or system outages

· Other unforeseen events

We will make reasonable efforts to communicate significant delays and assist affected customers where possible.