How To Use 5700GENSE™

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5700GENSE™ Product Manual

Make An Espresso with 5700GENSE™


More Operating Videos

Introduce accessories attachments to you

A complete walkthrough and set up of your espresso machine

Setting up your espresso machine

Making your expresso even hotter

How to use it to make the milk froth
How to properly do milk frothing

How to brewing your best coffee?

How to clean the grinder
Grinder memory function
How to create a Rosseta latte art
How to create a heart-shape latte art
How to maintain and troubleshoot your machine?
How to achieve perfect extraction?
How to choose the right milk for your latte art
Our tutorial on how to froth milk and make latte art
How to make a Tulip latte art

FAQS & Troubleshooting

The machine does not turn on.

  • The machine is not plugged in.

  • Plug the machine in.

  • The machine is faulty.

  • Contact our customer support team.

Water does not fow from the brew head.

  • Water tank is empty.

  • Fill tank.

  • Water tank is not properly attached.

  • Push water tank down completely to lock into place.

  • Machine needs to be descaled.

  • Run descale cycle.

  • The flter may be blocked.

  • Clean the flter.

Very little espresso pours out or none comes out at all. The pressure is over 12 bar (OVER EXTRACTION).

  • Water tank is empty.

  • Fill tank.

  • Water tank is not properly attached.

  • Push water tank down completely to lock into place.

  • Coffee is ground too fnely.

  • Use a coarser grind setting and retry.

  • Too much ground coffee in the flter.

  • Decrease the amount of ground coffee.

  • Coffee tamped too frmly.

  • Tamp using between 11-22 lbs of pressure.

  • The coffee bean is deep roasted and contains too much oil.

  • Use a Medium Espresso Roast Coffee Bean.

  • The flter may be blocked.

  • Clean the flter.

  • Machine needs to be descaled.

  • Run descale cycle.

Espresso pours out too quickly. The pressure is under 5 bar (UNDER EXTRACTION).

  • Coffee is ground too coarsely

  • Use a hner grind setting and retry.

  • Not enough ground coffee in the flter.

  • Increase the amount of ground coffee..

  • Coffee tamped too lightly.

  • Tamp using between 11-22 lbs of pressure.

  • The coffee bean is lightly roasted and does not contain enough oil.

  • Use a Medium Espresso Roast Coffee Bean.

The pressure gauge does not work (the needle does not move at all).

  • Machine needs to be descaled.

  • Run descale cycle.

  • The machine is faulty.

  • Contact our customer support team,

Espresso or water leaks out around the edge of the portaflter.

  • Portaflter not inserted in the brew head correctly.

  • Ensure portafilter is completely inserted and rotated until resistance is felt.

  • There are coffee grounds around the flter basket rim.

  • Remove any residual ground coffee from the rim of the flter to ensure a proper seal in brew head,

  • There are coffee qrounds on the surface of the brew head.

  • Clean any residual ground coffee from the surface of the brew head.

  • Too much ground coffee in the flter basket.

  • Decrease the amount of ground coffee.

No steam.

  • Water tank is empty.

  • Fill tank.

  • Water tank is not properly attached.

  • Push water tank down completely to lock into place.

  • Machine needs to be descaled.

  • Run descale cycle.

  • Steam wand is blocked.

  • Clean the steam wand.

Cannot froth the milk.

  • The milk used is not cold or not whole milk.

  • Use cold, fresh whole milk.

  • Not enough steam.

  • Let the steam come out for 5 seconds then start to froth the milk.

  • The steam wand is inserted too far in the milk.

  • Let the steam wand tip reach iust below the surface of the milk.

Coffee is not hot enough.

  • Cups not pre-heated.

  • Rinse cups under hot water.

  • Portaflter not pre-heated.

  • Rinse portaflter under hot water.

  • Brew head not pre-heated.

  • Run a single shot without ground coffee.

  • Coffee is ground too coarsely(UNDER EXTRACTION).

  • Use a fner grind setting and retry.

  • Not enough ground coffee in the flter(UNDER EXTRACTION).

  • Increase the amount of ground coffee.

Coffee is watery.

  • Coffee is ground too coarsely(UNDER EXTRACTION).

  • Use a finer grind setting and retry.

  • Not enough ground coffee in the flter(UNDER EXTRACTION).

  • Increase the amount of ground coffee.

Water leaks from the bottom.

  • The drip tray is full.

  • Empty the drip tray.

  • Water tank is not properly attached.

  • Push water tank down completely to lock into place.

  • Water tank or the silicon tube inside the machine is broken.

  • Contact our customer support team.

The grinder indicator is fashing red.

  • The qrinder is not fully inserted and locked into position.

  • Detach the grinder and reattach it to the machine completely to lock into place.

  • The powder collector is not fully inserted and locked into position.

  • Detach the powder collector and reattach it to the machine completely to lock into place.

  • The qrinder is in over-heat protection mode.

  • Inplug the machine and plug it in again.

The grinder indicator is lit up in white, and the grinder works, but no ground coffee comes from the grinder.

  • No coffee beans are in the container.

  • Fill container with fresh coffee beans.

  • Blocked grinder chamber or chute.

  • Clean and clear grinder chamber and chute.

  • Blocked powder collector.

  • Clean and clear powder collector.

  • Blockage or foreign object in grinder.

  • Remove bean container,,check for debris or blockage.If necessary, clean and clear the grinder chamber and chute.

The grinder indicator is lit up in white, and the grinder works, but no ground coffee comes from the grinder and make a loud noise.

  • The grinder is damaged by a foreign obiect.

  • Contact our customer support team.

The grinder indicator is lit up in white, but the grinder does not work.

  • The qrinder bracket is not fully inserted and locked into position.

  • Detach the grinder bracket and reattach it to the machine completely to lock into place.

  • The machine is faulty.

  • Contact our customer support team.

The grinder fails to adjust the grind settings.

  • The grinder is damaged by a foreign object.

  • Contact our customer support team.

Water leaks from the steam wand when brewing or frothing.

  •  The machine is faulty.

  • Contact our customer support team.

Only the POWER button is lit up and the other three buttons are off when the machine is turned on.

  • The steam knob is not in the OFF position.

  • Return the steam knob to the OFF position.

All buttons won't stop fashing in white when the machine is turned on.

  • The machine is faulty.

  • Contact our customer support team.

The single and double espresso buttons fash red when the machine is turned on.

  • The machine is faulty.

  • Contact our customer support team.

Machine fails to program the volume of single or double espresso.

  • Out of range of the allowable volume.

  • The adiustable volume for a single espresso ranges between 20 ml/0.68 oz and 60 ml/2.03 oz, and a double espresso ranges between 60 ml/2.03 oz and 100 ml/3.38 oz.

Machine does not heat up.

  • The machine is faulty.

  • Contact our customer support team.

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