How To Use CM1699™

CASABREWS always focuses on customer service, and provides high quality products and after-sales service. Here you can easily find product manuals, user guide, troubleshooting methods and more. If you still have questions, please feel free to contact us at info@casabrews.com.

CM1699™ Product Manual

FAQS & Troubleshooting

Machine Doesn't Work, Or Couldn't Turn On.

  • Machine is not switched on or power plug is not plugged in.

  • Make sure that the power plug is plugged in, that the Power ON/OFF button has been pressed to "—" and the power indicator light up.

  • Short circuit / power outlet is without power.

  • Check the power supply, and contact our customer support.

  • The machine is faulty.

  • Contact our customer support.

Coffee does not or only slowly run out of the filter holder.

  • Water tank is empty.

  • Fill water tank.

  • The water tank is not installed correctly.

  • Remove the water tank and correctly install it.

  • The machine cannot pump the water.

  • Use hot water function to pump the water.

  • Filter is clogged up.

  • Clean the filters hole with a pin.

  • The machine is faulty.

  • Contact our customer support.

Coffee slowly run out of the filter holder.

  • Coee is ground too finely.

  • Ensure appropriate degree of grinding.

  • Too much coffee in filter.

  • Ensure appropriate amount.

  • Ground coffee is tamped too strongly.

  • Tamp ground coffee less strongly.

Coffee runs through too quickly.

  • Coffee is ground too coarsely.

  • Ensure appropriate degree of grinding.

  • Too little coffee in filter.

  • Ensure appropriate amount.

  • Ground coffee is not tamped strong enough.

  • Tamp ground coffee more strongly.

Coffee is not enough hot.

  • Machine is not pre-warmed.

  • Let hot water run through the appliance with the inserted portafilter (with filter but without coffee grounds) before extracting the first coffee to warm up the brew system.

  • Cups not pre-warmed.

  • Pre-warm cups with warm water.

Water is pooled under the coffee machine.

  • The water tank is not installed correctly.

  • Remove the water tank and correctly install it.

  • The drip tray is filled with water.

  • Empty and clean drip tray.

  • The machine is faulty.

  • Contact our customer support.

The steam fails to steam the milk.

  • The milk jug is too big or the jug shape is unsuitable.

  • Always use a tall, slim container ideally made from stainless steel.

  • You have used milk with less than 3.3% of milk protein.

  • Use milk with more than 3.3% of milk protein.

  • The milk is not cold.

  • Always use cold milk(41℉).

Not producing steam.

  • Water tank is empty.

  • Fill the water tank.

  • Steam nozzle is clogged.

  • Remove the steam nozzle from steam wand and clean the steam nozzle with a pin.

  • Steam function was used for more than 3 minutes.

  • Turn steam knob off for at least 1 minute.

  • The machine is faulty.

  • Contact our customer support.

Hot water function is not working.

  • Water tank is empty.

  • Fill the water tank.

  • Steam nozzle is clogged.

  • Remove the steam nozzle from steam wand and clean the steam nozzle with a pin.

  • Hot water function was used for more than 40 seconds.

  • Turn steam knob off for at least 1 minute.

  • The machine is faulty.

  • Contact our customer support.

Coffee is dripping out of the rim of the Portafilter.

  • Too much coffee in the filter.

  • Make sure to use the correct amount of coffee.

  • Coffee ground is sticking to the sealing ring of the brewing head.

  • Turn off the machine, wait until it has cooled down and then clean the filter, the filter holder and the brew head with its sealing ring.

  • Filter holder is not completely closed.

  • Insert the Portafilter and turn the handle to the right until you feel some resistance.

  • The Steam button is on "—" position.

  • Turn the Steam button to "O" position. Then use hot water fuction to cool down the boiler first.

  • Maker espresso after frothing milk or using the steam function immediatelly.

  • Use hot water function to cool down the boiler first

  • The machine is faulty.

  • Contact our customer support.

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