How To Use ULTRA™

CASABREWS always focuses on customer service and provides high quality products and after-sales service. Here you can easily find product manuals, user guide, troubleshooting methods and more. If you still have questions, please feel free to contact us at info@casabrews.com.

ULTRA™ Product Manual


More Operating Videos

First Use Guide

How to set the shot temperature

How to troubleshoot the problem of water shortage alarm

How to avoid the water leaking from the brew head

How to solve the problem that the coffee drips or there is no coffee coming out

How to solve the problem of low brewing pressure

Is the portafilter hard to be screwed into the brew head

FAQS & Troubleshooting

Water does not flow from the brew head.

  • Water tank is empty.

  • Fill tank.

  • Water tank is not fully inserted and locked into position.

  • Push water tank down completely to lock into place.

  • Machine needs to be descaled.

  • Run descale cycle.

  • The filter may be blocked.

  • Clean the filter

Espresso only drips from the portafilter spouts or not at all.

  • Water tank is empty.

  • Fill tank.

  • Water tank is not fully inserted and locked into position.

  • Push water tank down completely to lock into place.

  • Coffee is ground too finely.

  • Use a coarser grind.

  • Too much coffee ground in the filter.

  • Decrease the amount of coffee ground.

  • Coffee tamped too firmly.

  • Tamp between or 11-22 lb of pressure.

  • The filter may be blocked.

  • Clean the filter.

  • Machine needs to be descaled.

  • Run descale cycle.

Espresso runs out too quickly.

  • Coffee is ground too coarsely.

  • Use a finer grind.

  • Not enough ground coffee in the filter.

  • Increase the amount of ground coffee.

  • Coffee tamped too lightly.

  • Tamp between or 11-22 lb of pressure.

Coffee is dripping out of the rim of the Portafilter.

  • Portafilter not inserted in the brew head correctly.

  • Ensure portafilter is completely inserted and rotated until resistance is felt.

  • There are coffee grounds around the filter basket rim.

  • Remove any residual ground coffee from the rim of the filter to ensure a proper seal in group head.

  • There are coffee grounds on the surface of the brew head.

  • Clean any residual ground coffee from the surface of the brew head.

  • Too much ground coffee in the filter basket.

  • Decrease the amount of ground coffee.

  • The machine is faulty.

  • Contact our customer support.

No steam.

  • Water tank is empty.

  • Fill water tank.

  • Water tank is not fully inserted and locked into position.

  • Push water tank down completely to lock into place.

  • Machine needs to be descaled.

  • Run descale cycle.

  • Steam nozzle is blocked.

  • Clean the steam nozzle.

Water leaks from bottom.

  • Water tank is not fully inserted and locked into position.

  • Push water tank down completely to lock into place.

  • Water tank is broken.

  • Contact our customer support team.

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