Water tank is empty.
Fill tank.
The water pipe is bent or not inserted.
Make sure the water pipe is well inserted.
Machine needs to be descaled.
Run descale cycle.
The filter may be blocked.
Clean the filter.
Cart
Your cart is empty
CASABREWS always focuses on customer service, and provides high quality products and after-sales service. Here you can easily find product manuals, user guide, troubleshooting methods and more. If you still have questions, please feel free to contact us at info@casabrews.com.
Tips for Enjoying a Cup of Hot Espresso?
How to make espresso?
How to make hot water?
Water does not flow from the brew head.
Water tank is empty.
Fill tank.
The water pipe is bent or not inserted.
Make sure the water pipe is well inserted.
Machine needs to be descaled.
Run descale cycle.
The filter may be blocked.
Clean the filter.
Espresso only drips from the portafilter spouts or not at all.
Water tank is empty.
Fill tank.
The water pipe is bent or not inserted.
Make sure the water pipe is well inserted.
Coffee is ground too finely.
Use a coarser grind.
Too much ground coffee in the filter.
Decrease the amount of ground coffee.
Coffee tamped too firmly.
Tamp between or 11-22 lb of pressure.
The filter may be blocked.
Clean the filter.
Machine needs to be descaled.
Run descale cycle.
Coffee runs through too quickly.
Coffee is ground too coarsely.
Ensure appropriate degree of grinding.
Too little coffee in filter.
Ensure appropriate amount.
Ground coffee is not tamped strong enough.
Tamp between or 11-22 lb of pressure.
Espresso or water runs out around the edge of the portafilter.
Portafilter not inserted in the brew head correctly.
Ensure portafilter is completely inserted and rotated until resistance is felt.
There are coffee grounds around the filter basket rim.
Remove any residual ground coffee from the rim of the filter to ensure a proper seal in group head.
There are coffee grounds on the surface of the brew head.
Clean any residual ground coffee from the surface of the brew head.
Too much ground coffee in the filter basket
Decrease the amount of ground coffee.
Leakage inside the machine.
Contact our customer support team.
No steam.
Water tank is empty.
Fill tank.
The water pipe is bent or not inserted.
Make sure the water pipe is well inserted.
Machine needs to be descaled.
Run descale cycle.
Steam nozzle is blocked.
Clean the steam tip.
Coffee is not enough hot.
Machine is not pre-warmed.
Let hot water run through the appliance with the inserted portafilter (with filter but without coffee grounds) before extracting the first coffee to warm up the brew system.
Cups not pre-warmed.
Pre-warm cups with warm water.
Brew head not pre-heated.
Run a single shot without ground coffee.
Water is pooled under the coffee machine.
Water tank is broken.
Contact our customer support team.
Leakage inside the machine.
Contact our customer support team.
The machine is faulty.
Contact our customer support.
Machine doesn't work, or couldn't turn on.
Machine is not switched on or power plug is not plugged in.
Make sure that the power plug is plugged in, that the Power button has been pressed.
Short circuit / power outlet is without power.
Check the power supply, and contact our customer support.
The machine is faulty.
Contact our customer support.
FREE SHIPPING USA
Free shipping on all items. Delivered in 2-5 business days.
30-DAY MONEY-BACK GUARANTEE
Enjoy return and refund guarantee within 30 days of delivery.
1 YEAR WARRANTY
All products are made with care and covered by a 1-year warranty.
SAFE CHECKOUT
Ensure the security of each customer's account and payment.
info@casabrews.com
8 a.m. to 5 p.m. (Pacific Time)
Monday through Friday, excluding holidays.
Promotions, new products and sales. Directly to your inbox.