Refund policy

30-Day Money-Back Guarantee Policy

At Casabrews, we strive to provide the best possible service to our valued customers. If you want to start a return, you can apply for it on the website or contact us at support@casabrews.com.

     

    Terms and conditions of 30-Day Unconditional Returns: 

    1.The product must have been purchased directly from www.casabrews.com
    2.Item must be in the same condition that you received it, unopened or the machine is unused.
    3.Returns must include all accessories, items must include original packaging.
    4.Returns may be rejected if items do not meet the above requirements.

    ※The above terms and conditions only apply to espresso machines, coffee makers, grinders, and other machines. Accessories once sold do not support 30-day unconditional returns policy.

    Refund requests for the 30-day money back guarantee expire 30 days after delivery. It is not possible to process a request for a refund for non-quality issues for items that have expired this 30-day window.

    Return Shipping: 
    In the case of non-quality returns, shipping costs are paid by the customer.

    Return Process

    Follow these simple steps to initiate a return:

    • Contact our customer service at support@casabrews.com to request a return or exchange, providing your order number.
    • Upon receiving your return request, we will promptly email you a prepaid return label. You won't be charged for this service. Simply use the label to package the product and send it back to our warehouse.
    • Once our warehouse team confirms receipt of the returned product and meets our return requirements, we will initiate a refund. The refund will be credited back to your original payment method, and you can expect it to reflect in your account within approximately 3 business days.
    • If you used expedited shipping for your purchase, the shipping fee has been charged by the courier company and is non-refundable.


    Dead On Arrival (DOA): Product Failure Out of the Box

    A CASABREWS appliance is deemed DOA if it displays symptoms of equipment failure, rendering basic operability impossible upon initial use after unboxing.


    Should you suspect your product is DOA, please contact CASABREWS within 30 calendar days from the invoice date.


    CASABREWS will evaluate the condition of the product to confirm its DOA status and, if necessary, arrange for the return of the DOA product at CASABREWS' expense.


    If your Casabrews machine encounters any issues and has been in use for more than 30 days since purchase, rest assured, we provide a 1-year warranty for any Casabrews product. For detailed information, please click on Casabrews Warranty.

     

    Thank you for choosing Casabrews. We appreciate your business and are here to ensure your satisfaction with every purchase. If you have any further questions or concerns, feel free to reach out to our customer service team.

    Contact Us

    Email: support@casabrews.com

    Hours of operation: 8 a.m. to 5 p.m. (Pacific Time)

    Monday through Friday, excluding holidays.