Plug is not plugged into the socket.
Plug in the socket.
ON/OFF button is not pressed.
Press ON/OFF button.
Machine could be in auto shut-off after 15 minutes of inactivity.
Press ON/OFF button.
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No light indicator.
Plug is not plugged into the socket.
Plug in the socket.
ON/OFF button is not pressed.
Press ON/OFF button.
Machine could be in auto shut-off after 15 minutes of inactivity.
Press ON/OFF button.
Water does not flow from coffee outlet.
Water tank is empty
Fill tank.
Water tank is not fully inserted and locked into position.
Push water tank down completely to lock into place.
Machine needs to be descaled.
Run descale cycle.
Coffee outlet is clogged.
Contact our customer support team.
Coffee only drips from coffee outlet or not at all.
Water tank is empty.
Fill tank.
Water tank is not fully inserted and locked into position.
Push water tank down completely to lock into place.
Machine needs to be descaled.
Run descale cycle.
Coffee outlet is clogged.
Contact our customer support team.
The capsule inserted may be faulty.
Try with a new one.
Water leaking from bottom.
Water tank is not fully inserted and locked into position.
Push water tank down completely to lock into place.
Water tank is broken.
Contact our customer support team.
Drip tray is full of water.
Empty it.
Adjustable cup support is full of water.
Empty it.
The capsule can’t fall down normally.
Check if used capsule container is full.
Empty it.
Handle hasn’t been fully opened.
Open fully handle.
Capsule is stuck.
Push it gently downwards.
Handle cannot be closed.
Check if used capsule container is full.
Empty it.
The machine is noisy.
Water tank is empty.
Fill tank.
Some internal components touch the housing.
Contact our customer support team.
A slight hiss can be heard after the coffee has been released.
This is not a fault, but normal settling of one-way valve.
Coffee is not hot.
Cups not pre-warmed.
Pre-warm cups with warm water.
Machine needs to be descaled.
Run descale cycle.
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